Service Desk Knowledge Base Examples

Without a knowledge base your organization runs the risk of inconsistent support lengthy telephone calls and unhappy customers to name but a few of the associated issues.

Service desk knowledge base examples.

We have both products on prem. A lot of the time a knowledge base is the first point of contact your customer has before contacting someone so a delightful experience can certainly win them over to using the knowledge base as opposed to contacting. Jira service desk and or confluence knowledge base examples madelinebarr may 01 2018 hi everyone we are going to be creating a confluence kb and integrate it with our jira sd. Live help desk examples and helpdesk example knowledge base examples knowledgebase example.

Use these 10 stellar knowledge base examples for inspiration. Live customer support examples of knowledgebase manager pro. The service desk knowledge. These resources address a wide range of tech questions and concerns allowing.

When you click on this link you re shown a screen that explains how to create an advanced search query using confluence search syntax including wildcards for more precise knowledge base search queries. Email phone or skype. 10 great knowledge base examples from top to bottom a. A knowledge base is one of the best self service tools you can provide for your customers.

26 best knowledge base examples regularly updated list of helpjuice powered knowledge base examples. When you link a confluence knowledge base to your service desk a search help link appears below the search field. Solarwinds service desk offers an employee self service portal with a knowledge base help desk full of step by step articles and tutorials.